FAQs

  • chevron_rightWhere can I pay my assessments?
    How do I pay my assessments?
    Below are the various options CCMC offers to pay your assessment. If you are using a bill payment service or paying by mail, make sure you include your six-digit account number to ensure the proper application of your payment. Your account number can be found printed on your mailed statement, and if you have any questions, you can contact the CCMC team at thebridges@ccmcnet.com .
     
    New Resident Portal (single Sign-On for Electronic Payments) - Recommended
    While all of the previous payment options you used are still available to you, with CCMC's brand new resident portal, you can set up single sign-on (SSO) with Western Alliance Bank (also known as Alliance Association Bank or AAB) to make payments, view your account balance, and access community information all in one place!
     
    After activating SSO, you can set up all these payment types directly from the portal:
    Recurring ACH Payments
    One-time and recurring electronic check payments
    One-time and recurring credit/debit card payments 
     
    Click here to access the new resident portal, BUURT or visit CCMC’s resident portal page to access how-to guides for creating your account, paying and viewing your account balance, and more.
     
    Even though single sign-on will allow you to make payments through AAB from the BUURT resident portal, CCMC and AAB are not related companies, and the payment portal is maintained by AAB.
     
    Pay by Mail
    When paying by mail, make checks payable to The Bridges at Gilbert, and make sure you include your account number on your check. Send your payment along with your statement stub to:
     
    The Bridges at Gilbert 
    c/o CCMC Processing Center
    PO Box 93327
    Las Vegas, NV 89193-3327
     
    Individual Bill Payment Services
    If you are using a bill payment service through your bank or a third party, please review your account number and update the remittance address to:
     
    The Bridges at Gilbert
    c/o CCMC Processing Center
    PO Box 93327
    Las Vegas, NV 89193-3327
     
    Many bill payment services remit electronically, and the correct account number is essential for proper posting. If your assessment has changed, you must also update your account information with your financial institution.
     
    Previous Online Payment Options Through AAB
    If you decide not to register for an account in the new resident portal and activate single sign-on for paying your assessment, you can still make the following payment types directly through Western Alliance Bank (also known as Alliance Association Bank or AAB):
    ·         Recurring ACH Payments
    ·         Recurring Electronic Check Payments
    ·         One-Time Electronic Check & Credit/Debit Card Payments
     
    Please note that these options require signing in directly to the previous AAB payment system here. If you have trouble with this account, please contact AAB directly at 1-844-739-2331. CCMC and AAB are not related companies, and the payment portal is maintained by AAB.
             
    If you are using the AAB system, the Management Company ID is 6675, the Association ID is 192 for The Bridges at Gilbert, and the six-digit account number for your property is listed on your assessment statement.
     
     
     
  • chevron_rightWho serves on the Board of Directors, and how can I contact them?
    The Bridges at Gilbert Community Association is governed by a volunteer Board of Directors of seven (7) homeowners. Elected by the homeowner membership, the Board oversees the association's administration and works to enhance and protect the community's assets.
     
    For details about Board meetings or to learn more about current Board members, please visit the Board of Directors page. To communicate with the Board, you may email them through the Community Manager at thebridges@ccmcnet.com.
  • chevron_rightWhat is a Homeowners/Community Association (HOA)?
    A Homeowners Association (HOA) is a legal entity established by a real estate developer to develop, manage, and maintain the overall aesthetics and functionality of a community's common areas.
     
    The HOA is responsible for enforcing the Covenants, Conditions, and Restrictions (CC&Rs), which help ensure that community standards are upheld and that the neighborhood remains desirable.
  • chevron_rightWhat are the governing documents of the HOA, and why are they important?
    The governing documents are legal guidelines that the Board of Directors and homeowners must follow. They outline how the association operates, the homeowners' responsibilities, and the rules for maintaining the community's standards.
     
    The primary governing documents include:
    • Articles of Incorporation: The developer files these with the state to create the HOA as a nonprofit organization. They are typically brief and include basic information, such as the association's name, location, and purpose.
    • Bylaws: Outline how the HOA is run, including the structure and duties of the Board of Directors, voting rights, elections, meeting procedures, budget preparation, and rules enforcement.
    • Declaration of Covenants, Conditions, & Restrictions (CC&Rs): These documents regulate the use, appearance, and maintenance of properties within the community. They often include rules on home upkeep, architectural standards, acceptable paint colors, parking restrictions, and more. These are binding for all current and future homeowners and may include enforcement measures such as fines or legal action.
    Understanding the governing documents is essential for all homeowners and prospective buyers, as they define the rights and responsibilities of living in the community.
  • chevron_rightWhy do homeowners pay HOA assessments?
    Assessments (also known as HOA dues) are collected to fund the repair, maintenance, and upkeep of all common areas and shared amenities within the community, such as landscaping, parks, trails, and recreational facilities.
     
    These funds also cover other necessary expenses, including insurance, utilities, legal services, and payments to management and maintenance contractors.
     
    Each year, the Board of Directors creates a budget based on projected expenses and divides the total cost among all homeowners to determine the monthly assessment. Whether or not a resident personally uses the amenities, all homeowners are legally required to pay their share of the assessment in full.
  • chevron_rightWhat does an association management company do?
    An association management company is contracted by a Board of Directors or community to provide a variety of services in the day-to-day operations of the community. Common expectations might be:
    • Advisement on legal and other property-related matters
    • Collecting assessments
    • Financial advisement and statement/reports preparation and analysis
    • Oversight of general maintenance and provide problem resolution
    • Staying current with local, state and federal laws pertaining to HOAs
    • Supervising HOA maintenance contracts to ensure they are performing per the expectations of the Board of Directors, community members and contractual obligations.
  • chevron_rightHow do I know which home modifications need approval?
    The Bridges at Gilbert design guidelines are unique to our community. 
     
    The most visible changes to your home require advanced approval by the Design Review Committee (DRC).  Visible is defined as "seen from the street, neighboring property or through an open view fence."
     
    For more detailed information, please see the Community Design Guidelines.
  • chevron_rightHow can I get involved?
    The Board of Directors typically solicits committee volunteers to serve on a committee designed for a particular function. The Board appoints the volunteers and outlines their function and authority in a document known as the Committee Charter.
     
    Learn more about our active committees. 
  • chevron_rightWhen is trash, recycling, and bulk pickup in the Bridges at Gilbert?
    Trash and recycling are picked up every Friday in the Bridges community (Zone E). Please place your barrels at the curb after 5:00 PM on Thursday.
    Bulk trash pickup follows the Town of Gilbert's 2025 Zone E schedule, and more details are available at GilbertAZ.gov.
    For information on disposing of household hazardous waste, please visit the Household Hazardous Waste Facility section on the Town's website.
     
     
  • chevron_rightWhat are the rules for having pets in the Bridges at Gilbert Community?
    The community allows a reasonable number of generally recognized house pets, such as dogs, cats, and indoor caged birds, reptiles, rodents, rabbits, and fish. Pets must not be a nuisance, create excessive noise, or roam freely. The Board has the authority to determine whether an animal is a permitted pet, whether it poses a safety concern, or if the number of pets on a lot is excessive. Aggressive or vicious dogs may be restricted from common areas or removed entirely. All pets must be leashed outside, waste must be promptly cleaned up, and structures for housing pets must not be visible without prior approval. These rules do not apply to assistance or service animals protected under Fair Housing laws.
  • chevron_rightHow do I stay informed about what is happening within the community?
    Communication with residents is a key initiative of the Board of Directors and management. We send a bi-weekly eNewsletter to all residents. If you are not already signed up, please contact the management team via email at thebridges@ccmcnet.com to have your email added. 
     
    The Bridges website is also a good way to stay informed regarding community events, governing documents, assessment info, etc.
  • chevron_rightCan I drain my pool, and are there any specific guidelines I need to follow?
    You can drain your pool but must comply with the Town of Gilbert's pool draining guidelines to protect the wastewater system and environment.
    Residents are not allowed to drain pool water into the street, alley, or storm drains.
    Pool water should instead be discharged into the sanitary sewer clean-out on your property. This helps ensure the water is treated properly and doesn't harm the environment.
     
    For detailed instructions and requirements, please visit: Pool Draining Guidelines
  • chevron_rightAre motorized vehicles or e-bikes allowed in the common areas of the Bridges at Gilbert?
    No. Per community park rules, motorized vehicles—including ATVs, motorcycles, go-karts, golf carts, and similar vehicles—are strictly prohibited from being operated in any common areas, such as greenbelts, parks, playgrounds, trails, sidewalks, sports courts, and splash pads.
    This rule helps prevent damage to community property and avoid unnecessary expenses.
    The only exceptions are for maintenance vehicles or approved vehicles used during Bridges at Gilbert-sponsored events, with permission from the Board.
     
    We appreciate your cooperation in keeping our shared spaces safe and well-maintained.